Natural-Voice AI Call Answering, Emergency Triage, Direct Dispatch Booking & Browser VoIP Softphone
Never miss a $10,000 replacement lead to voicemail or overpay a generic call service that can't see your schedule. TekTrakker's 24/7 AI Voice Receptionist answers calls in natural human-like conversation, checks your real-time dispatch board, books appointments, triages emergencies, and unites with a built-in Browser VoIP Softphone and two-way SMS center.
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Powered by Twilio and Gemini real-time voice AI, your virtual receptionist greets callers by name, looks up their CRM history, and books jobs directly onto open dispatch slots.
Distinguishes routine tune-ups from burst pipes or commercial freezer failures, immediately alerting your on-call technician and dispatching emergency service.
CSRs and dispatchers can place outbound calls, answer inbound lines, read AI call transcripts, and text customers directly inside the TekTrakker web app.
Traditional answering services simply take a name and phone number on a notepad—and by the time your office calls the homeowner back at 8:00 AM, they've already booked with a competitor who confirmed an appointment on the spot. TekTrakker's 24/7 AI Voice Receptionist is wired directly into your live CRM, pricebook, and dispatch calendar. When a call comes in after hours or during a Monday morning surge, the AI answers instantly, recognizes existing customers by caller ID, answers questions about diagnostic fees or membership benefits, books the exact time window on your schedule, and sends an immediate SMS confirmation.
Yes. Unlike external answering services that just email you a message, our AI checks your real-time availability and creates the customer record and work order automatically.
Yes. Every call handled by the AI or your office VoIP softphone is logged with full audio playback, sentiment summary, and searchable transcript.
It is available as an ultra-affordable monthly line enablement plus per-minute usage directly configured in your TekTrakker billing settings.